.elementor-202 .elementor-element.elementor-element-370d1fc{--display:flex;--margin-top:0px;--margin-bottom:0px;--margin-left:0px;--margin-right:0px;--padding-top:0px;--padding-bottom:0px;--padding-left:0px;--padding-right:0px;}.elementor-202 .elementor-element.elementor-element-370d1fc.e-con{--flex-grow:1;--flex-shrink:0;}.elementor-202 .elementor-element.elementor-element-85acfa1 > .elementor-widget-container{padding:0px 0px 0px 0px;}.elementor-202 .elementor-element.elementor-element-85acfa1.elementor-element{--flex-grow:1;--flex-shrink:0;}.elementor-202 .elementor-element.elementor-element-d56a79e{--display:flex;--padding-top:0px;--padding-bottom:0px;--padding-left:0px;--padding-right:0px;}.elementor-202 .elementor-element.elementor-element-ffbdfc8.elementor-element{--flex-grow:1;--flex-shrink:0;}.elementor-202 .elementor-element.elementor-element-800f1f6{--display:flex;--padding-top:0px;--padding-bottom:0px;--padding-left:0px;--padding-right:0px;}/* Start custom CSS for html, class: .elementor-element-ffbdfc8 */@import url("https://fonts.googleapis.com/css2?family=DM+Sans:wght@400;500;600;700&family=Libre+Baskerville:wght@400&display=swap");

.sec-complaints,
.sec-complaints * {
  box-sizing: border-box;
}

.sec-complaints {
  margin: 0;
  background: #fff;
  color: #0d153b;
  font-family: "DM Sans", sans-serif;
  text-align: left;
}

.sec-complaints__container {
  width: 100%;
  max-width: 1168px;
  margin: 0 auto;
  padding-right: 24px;
  padding-left: 24px;
}

/* Page hero */
.sec-complaints__hero {
  padding: 28px 0 48px;
  background: #0d153b;
  color: #fff;
}

.sec-complaints__breadcrumb {
  display: flex;
  flex-wrap: wrap;
  align-items: center;
  gap: 12px;
  margin-bottom: 28px;
  color: #d5daeb;
  font-size: 12px;
  line-height: 1.6;
}

.sec-complaints__breadcrumb a {
  color: #fff;
  text-decoration: none;
}

.sec-complaints__eyebrow {
  display: block;
  margin-bottom: 14px;
  color: #ffd1a6;
  font-size: 12px;
  font-weight: 700;
  line-height: 1.5;
  letter-spacing: 1.8px;
}

.sec-complaints__hero h1 {
  max-width: 850px;
  margin: 0 0 20px;
  color: #fff;
  font-family: "Libre Baskerville", Georgia, serif;
  font-size: clamp(30px, 4vw, 46px);
  font-weight: 400;
  line-height: 1.3;
  letter-spacing: -1px;
}

.sec-complaints__hero p {
  max-width: 720px;
  margin: 0;
  color: #e0e4ef;
  font-size: 17px;
  line-height: 1.8;
}

/* Main layout */
.sec-complaints__layout {
  display: grid;
  grid-template-columns: minmax(0, 2.2fr) minmax(250px, 1fr);
  align-items: start;
  gap: 48px;
  padding-top: 48px;
  padding-bottom: 48px;
}

.sec-complaints__article,
.sec-complaints__sidebar {
  min-width: 0;
}

.sec-complaints__metadata {
  display: flex;
  flex-wrap: wrap;
  gap: 8px 18px;
  margin-bottom: 32px;
  padding: 20px;
  border-radius: 12px;
  background: #f7f5ef;
  color: #454b60;
  font-size: 13px;
  line-height: 1.7;
}

.sec-complaints__metadata strong {
  flex-basis: 100%;
  color: #0d153b;
}

/* Article typography */
.sec-complaints__article section {
  margin-bottom: 34px;
  scroll-margin-top: 24px;
}

.sec-complaints__article h2 {
  margin: 0 0 18px;
  color: #0d153b;
  font-family: "Libre Baskerville", Georgia, serif;
  font-size: clamp(23px, 2.4vw, 29px);
  font-weight: 400;
  line-height: 1.4;
  letter-spacing: -0.6px;
}

.sec-complaints__article h3 {
  margin: 24px 0 12px;
  color: #0d153b;
  font-size: 18px;
  font-weight: 700;
  line-height: 1.5;
}

.sec-complaints__article p,
.sec-complaints__article li,
.sec-complaints__article address,
.sec-complaints__article dd {
  color: #454b60;
  font-size: 15px;
  line-height: 1.8;
}

.sec-complaints__article p {
  margin: 0 0 16px;
}

.sec-complaints__article ul {
  margin: 0 0 18px;
  padding-left: 22px;
}

.sec-complaints__article ul li + li {
  margin-top: 10px;
}

.sec-complaints__article a {
  color: #a84400;
  text-decoration: underline;
  text-underline-offset: 3px;
  overflow-wrap: anywhere;
}

.sec-complaints__article a:hover {
  color: #0d153b;
}

/* Contact panel */
.sec-complaints__contact-box {
  margin: 24px 0;
  padding: 24px;
  border: 1px solid #e5e3dc;
  border-radius: 14px;
  background: #f7f5ef;
}

.sec-complaints__contact-box h3:first-child {
  margin-top: 0;
}

.sec-complaints__contact-box > a {
  font-size: 16px;
  font-weight: 600;
}

.sec-complaints__contact-box address {
  font-style: normal;
}

/* Numbered process */
.sec-complaints__steps {
  margin: 0;
  padding-left: 26px;
}

.sec-complaints__steps > li {
  padding-left: 8px;
  margin-bottom: 22px;
}

.sec-complaints__steps > li::marker {
  color: #a84400;
  font-weight: 700;
}

.sec-complaints__steps h3 {
  margin: 0 0 8px;
}

.sec-complaints__steps p {
  margin-bottom: 0;
}

/* Important information */
.sec-complaints__notice {
  margin: 20px 0;
  padding: 18px 20px;
  border-left: 4px solid #f46f08;
  border-radius: 0 10px 10px 0;
  background: #f7f5ef;
  color: #0d153b;
  font-size: 14px;
  font-weight: 600;
  line-height: 1.7;
}

/* Ombudsman contact details */
.sec-complaints__ombudsman {
  margin: 20px 0;
  padding: 24px;
  border: 1px solid #dfe3ec;
  border-radius: 14px;
}

.sec-complaints__ombudsman dl {
  display: grid;
  gap: 18px;
  margin: 0;
}

.sec-complaints__ombudsman dl > div {
  display: grid;
  grid-template-columns: 95px minmax(0, 1fr);
  gap: 16px;
}

.sec-complaints__ombudsman dt {
  color: #0d153b;
  font-size: 14px;
  font-weight: 700;
  line-height: 1.8;
}

.sec-complaints__ombudsman dd {
  margin: 0;
}

/* Company information */
.sec-complaints__company {
  padding-top: 24px;
  border-top: 1px solid #dfe3ec;
}

.sec-complaints__company > strong {
  display: block;
  margin-bottom: 8px;
}

.sec-complaints__company p {
  margin: 0;
  font-size: 13px;
}

/* Sidebar */
.sec-complaints__sidebar {
  display: grid;
  gap: 20px;
}

.sec-complaints__contents {
  padding: 24px;
  border-radius: 14px;
  background: #f7f5ef;
}

.sec-complaints__contents h2,
.sec-complaints__help h2 {
  margin: 0 0 18px;
  font-family: "Libre Baskerville", Georgia, serif;
  font-size: 23px;
  font-weight: 400;
  line-height: 1.4;
  letter-spacing: -0.5px;
}

.sec-complaints__contents h2 {
  color: #0d153b;
}

.sec-complaints__contents ul {
  display: grid;
  gap: 4px;
  margin: 0;
  padding: 0;
  list-style: none;
}

.sec-complaints__contents a {
  display: block;
  padding: 10px 0;
  color: #0d153b;
  font-size: 14px;
  line-height: 1.6;
  text-decoration: none;
}

.sec-complaints__contents a:hover {
  text-decoration: underline;
  text-underline-offset: 4px;
}

.sec-complaints__help {
  padding: 24px;
  border-radius: 14px;
  background: #0d153b;
  color: #fff;
}

.sec-complaints__help h2 {
  color: #fff;
}

.sec-complaints__help p {
  margin: 0 0 22px;
  color: #e0e4ef;
  font-size: 14px;
  line-height: 1.8;
}

.sec-complaints__help a {
  display: inline-flex;
  align-items: center;
  justify-content: center;
  gap: 10px;
  width: 100%;
  min-height: 48px;
  padding: 12px 16px;
  border-radius: 999px;
  background: #f46f08;
  color: #0d153b;
  font-size: 14px;
  font-weight: 700;
  line-height: 1.5;
  text-align: center;
  text-decoration: none;
}

.sec-complaints__help a:hover {
  background: #ff9545;
}

/* Keyboard accessibility */
.sec-complaints a:focus-visible {
  outline: 3px solid #0757a8;
  outline-offset: 4px;
}

.sec-complaints__hero a:focus-visible,
.sec-complaints__help a:focus-visible {
  outline-color: #ffd1a6;
}

/* Tablet */
@media (max-width: 950px) {
  .sec-complaints__layout {
    grid-template-columns: minmax(0, 1.8fr) minmax(230px, 1fr);
    gap: 28px;
  }
}

/* Mobile */
@media (max-width: 750px) {
  .sec-complaints__container {
    padding-right: 18px;
    padding-left: 18px;
  }

  .sec-complaints__hero {
    padding: 24px 0 36px;
  }

  .sec-complaints__hero h1 {
    font-size: 32px;
    letter-spacing: -0.7px;
  }

  .sec-complaints__hero p {
    font-size: 15px;
  }

  .sec-complaints__layout {
    grid-template-columns: minmax(0, 1fr);
    gap: 30px;
    padding-top: 32px;
    padding-bottom: 32px;
  }

  .sec-complaints__article h2 {
    font-size: 25px;
  }

  .sec-complaints__contact-box,
  .sec-complaints__ombudsman {
    padding: 20px;
  }

  .sec-complaints__ombudsman dl > div {
    grid-template-columns: minmax(0, 1fr);
    gap: 4px;
  }
}/* End custom CSS */