Your energy contract
Questions about your agreed rates, contract dates, supplier terms or documents.
Ask about your contract
BUSINESS ENERGY SUPPORT
Your business energy.
Our support.
From contract questions and supplier switches to new meter installations, get help understanding your options and moving things forward.
HELP FOR YOUR BUSINESS
What do you need support with?
Choose a topic below. We’ll help you understand the next steps and who needs to be involved.
Switching supplier
Help understanding your switch, a delay or information needed to move things forward.
Get switching supportBills & meter readings
Help identifying billing queries and understanding what to raise with your supplier.
Ask about your billMoving premises
Discuss a business move, change of tenancy or the details your supplier may need.
Tell us about your moveContract renewals
Discuss your contract end date and the next steps for comparing available renewal options.
Discuss your renewalUploads & comparisons
Get help uploading your bill, checking extracted details or entering information manually.
Get online supportNew meter installations
Discuss a new business gas or electricity meter and the providers involved.
Discuss an installationSomething else?
Not sure which topic fits? Tell us what you need and we’ll help identify the next step.
Send a general enquiryLET’S GET THINGS MOVING
Speak to our support team
Whether you have a contract question, need help with a switch or want to discuss a new meter, tell us what your business needs.
Include your business name, supply address and supplier or contract reference if you have one. We may need to confirm your identity and authority before discussing account information.
Email our team
info@saveenergycost.co.uk
Keep your information safe
Please do not include passwords, payment card details or unnecessary sensitive information in your enquiry.
Need an alternative way to access our services? Tell us what would help or read our Accessibility Statement.
To raise a concern about our service, see our Complaints Procedure.
Send a support enquiry
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HELPFUL ANSWERS
Business energy support FAQs
Answers to common questions about contracts, billing, new meters and our brokerage service.
Who should I contact about an incorrect bill?
Your supplier issues your bills and is responsible for investigating billing errors. Contact them using the details on your bill. If we arranged your contract, we can discuss the query and explain what information may help, subject to the support agreed with you.
How can I check my contract end date?
Check your contract confirmation or ask your supplier. If we arranged the contract, contact us with your business name and supply address so we can check the records available to us.
Can you help if my supplier switch is delayed?
If we arranged your switch, send us your supplier name, supply address and any messages you have received. We can review the available information and discuss the next steps. Your supplier remains responsible for its part in the switching process.
Can you help with a new business energy meter?
Contact us with the premises address, the fuel required and whether the property already has a gas or electricity connection. We can discuss your requirements and the next steps. A network connection and a meter installation are separate processes. Costs and timescales depend on the relevant providers and site requirements.
What information is useful for a meter installation enquiry?
Include your business and site address, whether you need gas or electricity, the intended use of the premises and your preferred installation date. If available, include an existing MPAN or MPRN and any connection or meter information. We can discuss what else is needed.
What happens if I move business premises?
Tell your supplier as soon as possible and follow its change-of-tenancy process. It may request evidence of the move and final meter readings. Tell us too if you need assistance with a contract we arranged. Moving premises does not automatically cancel a supply contract.
How do I request my contract documents?
Email us with your business name, supply address and the contract concerned. We may need to verify your identity and authority. Your supplier can also provide documents relating to its supply contract.
What if I cannot upload my energy bill?
Use the manual details option in the comparison journey or contact us for help. If an error appears, tell us what happened and which device and browser you were using. Do not send passwords or payment card information.
How do I find out what commission you receive?
Our How We Are Paid page explains our payment arrangements. For a specific contract, contact us and request the relevant commission disclosure or breakdown.
How do I make a complaint?
Email complaints@saveenergycost.co.uk or follow our Complaints Procedure. Explain what happened and the outcome you are seeking so we can investigate.
YOUR NEXT STEP, MADE CLEARER
Let’s move your business energy forward.
Planning a renewal, moving premises or arranging a new meter? Talk to our team about what your business needs next.